WorenoPrivacy Policy
Woreno S.r.l. ("Woreno") acts as data controller for personal data collected through woreno.site. This document explains what information we process, for what purpose, retention periods, who has access, and the rights afforded to each individual.
Who is responsible
Woreno S.r.l., Via Amendola, 166, 70126 Bari BA, Italia. Company contact for data protection: [email protected].
Legal framework
Personal details are processed in accordance with the General Data Protection Regulation (GDPR) and the legal framework applicable in Italy. If discrepancies arise between these notes and statutory provisions, the text of the law shall prevail.
What we collect
When you place an order, we request what is necessary to deliver your goods: full name, delivery address, email address, phone number, and selected items. We do not store or record payment card details on this platform. During your visit, the website collects browsing details such as IP address, browser type, and viewing paths through the cookies described below.
- Personal details and delivery contact information (first name, last name, physical address in Italy, phone number, email address)
- Order history, transaction details, and selected payment methods (cash on delivery or bank transfer)
- Technical browsing data and telemetry (IP address, browser type, unique session identifiers)
- Records of communications exchanged with customer service
Why we use it
- Prepare orders, hand them to the courier, and manage any returns.
- Respond to your messages and keep you informed about shipping progress.
- Protect the security of the website and analyze its traffic.
- Send marketing communications, strictly upon explicit consent, with the option to unsubscribe from any message.
Recipients and distribution of information
Delivery drivers receive the details needed to find your front door. Payment processors manage the details required to process charges. Hosting and analytics services operate on our behalf under binding data processing agreements. We never sell our customers' contact details.
Woreno S.r.l. operates exclusively in the Italian market and strictly complies with GDPR principles: users' personal data is never sold or transferred to third parties for commercial purposes.
Data retention period
Accounting records of purchases remain in our files for the duration required by tax law before deletion. Account credentials stay active until deleted by the user. Statistical records are kept for 14 months.
Your rights
Under the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and applicable Italian legislation, data subjects have the right to request access, rectification, erasure, restriction of processing, data portability, and to object to processing by writing to [email protected].
Security
Woreno S.r.l. does not collect, process, or store any payment card data or digital financial instruments, as the only available options are cash on delivery (at no extra charge) and direct bank transfer.
Questions about this policy
Email us at [email protected] or call +39 080 6197 516 during Mon-Fri 08:15 - 17:00, Sat 09:15 - 14:00. We respond to every message within one business day.
- Merchant
- Woreno S.r.l.
- Registered address
- Via Amendola, 166, 70126 Bari BA, Italia
- [email protected]
- Phone
- +39 080 6197 516
- Working hours
- Mon-Fri 08:15 - 17:00, Sat 09:15 - 14:00
- Registration
- P.IVA IT57085407162